Frequently asked questions
Is The Mirror really free for individuals?
Yes. Unlimited conversations, reports, and all core features are free for individuals, with no paid tier for individuals. We believe everyone deserves a space for self-reflection. Clinics pay for provider tools; individuals do not.
What does the free clinic pilot include?
Full access to the Practice plan for 30 days with up to 3 clinicians and 20 patients. No credit card required. We'll help you set up and walk your team through the provider dashboard.
Is The Mirror HIPAA compliant?
No. The Mirror is a consumer app: we are not a HIPAA covered entity and we do not sign Business Associate Agreements. Your messages are encrypted in transit and at rest, access is logged, and sharing is consent-based. Working with clients in a clinical setting? Talk to us about your requirements. We never sell your data.
How does RTM billing work?
The Mirror tracks patient engagement metrics that map to CPT codes 98975–98981. Your billing team uses the RTM export from the provider dashboard. We provide the data — you handle the claims.
Can patients use The Mirror without a clinic?
Absolutely. Most users start on their own. If they later connect with a clinic, sharing is always opt-in and consent-based. The patient controls what their provider sees.
What happens to my data if I cancel?
Your data is always yours. You can export everything as JSON at any time. After cancellation, clinic data is retained for 90 days, then permanently deleted. Individual accounts persist as long as you want them.