Immediate help
Locked out of your account, seeing unexpected activity, or worried about data safety? Email us with “URGENT” in the subject and we’ll triage first.
Support & Safety
We're here whenever you need us.
The Mirror is a private space for self-discovery. If something feels off, if you need to secure your data, or if you just want a human to talk to, our small support team responds personally to every message.
Average response: within 24 hours
Account & billing
Need to update your email, delete your data, or request export access? We verify identity first, then take care of the change.
Therapists & partners
If you’re evaluating The Mirror for clinical practice, research, or partnerships, we provide onboarding materials, BAAs, and private demos.
Write to us anytime. Include the email tied to your account so we can verify ownership quickly.
support@trythemirror.comSecurity hotline
For potential vulnerabilities or security disclosures, email and add “SECURITY” to the subject line. We reply within 12 hours.
security@trythemirror.comProduct feedback
Share ideas, feature requests, or philosophical questions. The roadmap is shaped by our members.
Submit an idea →What happens after you write in?
We never outsource support. Every reply comes from someone who works on The Mirror every day.
Instant
Your request is encrypted and added to the triage queue. Critical incidents are prioritized automatically.
0–24 hours
A human teammate replies with next steps, verification instructions, or immediate fixes.
Within 72 hours
Complex requests (data exports, partnership reviews) receive a full follow-up or scheduled call invitation.
Self-serve resources
Prefer to find answers yourself? Start with these guides — they cover security guarantees, product philosophy, and upcoming releases.
Need a fresh reflection?
The fastest way to understand The Mirror is to experience a conversation. Start free, then reach out if anything doesn’t feel right.
Begin for free